| FAQ's for USB Phone For support on Microsoft NetMeeting, please visit
http://www.microsoft.com/windows/netmeeting/Support/default.asp
For FAQ's on Microsoft NetMeeting, please visit
http://support.microsoft.com/default.aspx?scid=/support/netmeeting/faq/default.asp
1) I am getting an error saying "Gatekeeper time
out"
a. Please check your E# and password and try
again, if correct please contact DSG Inc. By
calling (626) 912-0388 and ask for the network
operations center.
2) I am getting an error saying "Gatekeeper refused
to place this call".
a. Please check your phone number with proper
country and area code.
b. Please check your E# number and try again.
3) Can I change my password?
a. No the password is fixed and stays with you
permanently
4) Can I change my E# number?
a. No, you cannot change your E# number it is
also with you permanently.
5) How do I place a call?
a. For calling international, please dial 011
+ Country code + Area code + Number.
b. For calling local (USA), please dial 1 +
Area code + Number.
6) How do I place a call using E# Number?
a. First, you need to obtain the other party's
E# number in order to place the call. All the
E numbers start with 8888 + phone number.
7) Can I place the call behind the Firewall?
a. Yes, you can place the call but you need
to configure your Firewall to allow NetMeeting
to place the call. You need to open specific
ports for NetMeeting to place the call. Please
see the NetMeeting FAQ's on how to configure
Firewall.
8) The audio quality seems to be poor.
a. Please check your sound card settings.
b. Full-duplex versus half-duplex audio.
c. Please check your Microphone.
d. Network connection speed.
e. Check the audio compression method, you should
set on Default.
9) What kind of IP address do I need to operate
the USB phone.
a. You need a static IP or dynamic IP address
b. The USB phone cannot work with a virtual
IP address
10) What if I have a router or proxy server
in front of the USB Phone
A. The USB phone will not work in this configuration
because it is a virtual
IP address.
11) Can I use the USB phone on an office network?
A. Only one user at a time can place a call.
12) My USB Phone dial pad does not work.
Please disconnect the USB phone and uninstall
the USB drivers
and reboot your PC. After reboot please start
the setup program again by putting the Installation
program CD into the CD-ROM and
follow the instruction.
13) I get an error "There was no response from
the Gatekeeper"
Please check the number and dial again, or contact
the our Network operations center at 626-912-0388.
14) How do I clear the numbers on Dial pad windows?
Click on the Dial pad window and click on the
Clear button from
the USB phone.
15) Why can I not hear anyone during an audio conference?
A. Pease check your Audio device; you have to
select USB Phone in
Net meeting.
B. Adjust your MIC volume.
C. The microphone or speaker is turned off in
NetMeeting.
D. The microphone is not working or is not properly
connected to
the sound card.
E. The volume is turned off or set very low,
or the speakers are
not properly connected to the sound card.
F. Both participants are not using full-duplex.
16)What happen if the user has the firewall installed
in his PC?
A. The following instructions are provided as
guidelines for
configuring your firewall to accommodate
USB Phone operation:
1. Your firewall must support port mapping or forwarding.
2. Most firewalls have DHCP as their default
configuration. DHCP
allows your firewall to dynamically assign a
virtual IP address to
our PC.It is highly recommended that you assign
a static virtual IP
address to your PC,as you will need to map ports
to a single static
address. Consult with your firewall documentation
for details.
3. Configure your firewall to map the following
ports to the IP address
of the PC that is using USB Phone :
UDP Port 8481
UDP Port 8995
For example, if your USB Phone host
PC is at IP address
192.168.0.88,
then the appropriate configuration on your firewall
would be:
Port # Host Server IP
8481 192.168.0.88
8995 192.168.0.88
4. After saving your firewall configuration,
you are ready to make and/or
receive calls through your firewall.
With this configuration, you will be able to
call out and to receive
USB Phone calls through your firewall.
The only limitation is that
only a single USB Phone host PC can
receive a call at any given
time. |
